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Membership Advisor

BCAA

Burnaby, BC, Canada

Salary

Hourly Rate: $20.62–$25.77, plus a performance bonus target of 10% (up to 17%).

Employment Type

Full time

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Job Summary

BCAA is seeking a full-time Membership Advisor to join its Member Contact Centre in Burnaby, BC. The role focuses on providing exceptional experiences to BCAA Members through consultation, support, and sales of BCAA products and services.

Job duties

    . Collaborate with a team to deliver exceptional Member experiences.
    . Sell BCAA memberships and related products (e.g., TripTiks, maps, and guides).
    . Renew memberships by reviewing and recommending coverage.
    . Cross-sell products and generate business leads.
    . Process payments and documentation.

What you bring

    . Completion of Grade 12.
    . Minimum 3 months of experience in sales or customer service.
    . Intermediate knowledge of MS Office 365.

Employee Benefits

    . Comprehensive benefits package including:
    . Flexible health and wellness benefits.
    . Pension plan.
    . Paid time off (vacation, wellness, and volunteering days).
    . BCAA membership perks and discounts.
    . Career development and growth opportunities.

About the employer

BCAA is a purpose-driven organization serving 1 in 3 BC households with industry-leading insurance, roadside assistance, car-sharing, and auto repair services. Committed to safety, community support, and sustainability, BCAA is dedicated to providing peace of mind and exceptional service to its members. Recognized as a top employer, BCAA fosters a culture of integrity, teamwork, and personal growth while striving to be the most trusted organization in British Columbia. BCAA is an equal-opportunity employer actively supporting accessible and inclusive employment practices.

How to Apply

For Service Providers:

1.Review the Opportunity:

  • Begin by discussing the career opportunity and the hiring employer with your candidate to ensure they are wellinformed.

2. Obtain Candidate Consent:

​* If the candidate expresses interest in applying for the position, please follow these steps:

  • Download the Candidate Consent Form (see link below)

  • Have the candidate read and fill in all the required fields, including the employer's name and job title.

  • Ensure the candidate signs the completed consent form to comply with PIPEDA regulations.

3. Submit the Referral:

  • Complete the Candidate Referral Form (see link below)

  • Upload the signed Consent Form and the candidate's resume to the Candidate Referral Form. Click Submit.

4. Follow Up

  • An Inclusive Workforce Specialist will be in contact for next steps.

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For Self-Serve Candidates:

1. Provide Consent:

  • Download, read, and sign the Candidate Consent Form (see link below) to ensure compliance with the Federal Personal Information Protection & Electronic Documents Act (PIPEDA).

2. Submit the Self-Referral:

  • Upload the signed consent form and your resume to complete the Candidate Self-Referral Form.

3. Follow Up:

  • An Inclusive Workforce Specialist will contact you for next steps.

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